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Public Involvement Techniques

Foreward  |   Table of Contents
Chapter 1  |   Chapter 2  |   Chapter 3  |   Chapter 4  |   Index of Techniques

3. Getting Feedback from Participants skip page navigation

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3.A - Establishing Places People Can Find Information and Interact
3.A.a - Project Websites
3.A.b - Hotlines
3.A.c - Drop-in Centers

3. Introduction
3.A
3.B
3.C

3.A - Establishing Places People Can Find Information and Interact

Giving people information about transportation projects and plans is a fundamental step toward getting their informed feedback. To "get the word out" to diverse stakeholders, agencies need to establish a variety of virtual and actual places where information is readily and conveniently available. Human contact is vitally important and should remain a staple in public involvement even when an agency utilizes many other methods to reach people. Many agencies start by providing basic information on a website or staffing phones during normal business hours to respond to questions and give more detail. As technology evolves, virtual means of connecting with the community also evolves.

Identifying physical locations to give out information is crucial, particularly for reaching individuals without easy computer access or computer familiarity. Neighborhood locations are highly desirable but not always practical. Low technology methods such as voice mail are relatively cost effective and enhance an agency's ability to communicate quickly with the general public.

Offering people a variety of ways to get information increases the chances it will reach them. The following techniques supplement more conventional methods:

  • On-line services
  • Hotlines
  • Drop-in centers

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For more information about the TPCB program, contact Michelle Noch at FHWA (202-366-9206) or John Sprowls at FTA (202-366-5362).

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