Public Engagement


Case Studies and Notable Practices


US map of locations of public engagement case studies and noteworthy practices.  Locations in AK, AZ, DE, FL, GA, KY, KS, ME, MN, MO, NJ, PA, WA.
Search Results: 18 resources listed Date Type/Category
America Walks Spotlights Transit-Walkability Collaboration
America Walks published a Transit-Walkability Collaborative case study series, which highlights collaborations between public transit operators and active transportation organizations to improve safety, walkability, and transit access in four different communities. The case studies highlight models for connectivity between transit and active transportation options. The featured communities were chosen for their efforts to strengthen local economic development, create opportunities for vulnerable and underserved residents, and enhance community resilience.
Dec 2018 Case Study
Case Study: Alaska: Fairbanks Metropolitan Area Transportation System
This year, during Bike to Work Week in Fairbanks (May 11-15) FMATS created a 2015 Bike Selfie Competition to encourage people to participate. Bikers would post selfies of themselves on their way to work on the FMATS Facebook page and whoever received the most likes would be “Biker of the Day”. At the end of the week, we created a poll on MySidewalk and had people vote for the “Biker of the Week”. FMATS also tries to maintain public involvement through social media with daily hashtags. #MobilityMonday, #TransformationTuesday, #WednesdayWisdom, #ThrowbackThurdsay, #FuelishFriday, #SafetySaturday and #SelfieSunday. All hashtags are used in posts that are related to transportation and can show off some our previous, current or future projects.
May 2015 Case Study
Case Study: Florida DOT Public Involvement
The Florida DOT Case Study on Public Involvement discusses the Florida DOT's launch of an ambitious statewide public involvement effort in 1994 to solicit the participation of Florida's citizens, visitors, and businesses in developing the 2020 Florida Transportation Plan (FTP).
Sep 2019 Case Study
Case Study: Maine DOT and the Sagadahoc Bridge
The MaineDOT case study focuses on their choice to use design-build over the traditional design/bid/build process because of the need to expedite the project. The use of the design-build method presented challenges to MaineDOT and the local community regarding public involvement. As MaineDOT’s first design-build project, there was no framework for public participation in a design-build context. The expedited project schedule gave rise to early community concerns about aesthetics, thus necessitating a forum for involving the public. Among the initiatives to meet these challenges were the creation of a local advisory committee, MaineDOT’s hiring of a public relations firm and the use of a design charrette to elicit public involvement in the aesthetics of the project.
Case Study
Case Study: Metropolitan Council and the Hiawatha Light Rail Transit Design-Build Project
This case study reviews the design-build method used in the public involvement process of the Hiawatha Light Rail Transit Project in the Twin Cities in Minnesota (Minneapolis and Saint Paul, MN).
Case Study
Case Study: Minnesota DOT
Over the years, Minnesota Department of Transportation (Mn/DOT) has placed considerable emphasis on the need to continually evaluate the way it interacts with the public. Recognizing the need to involve as diverse a range of voices as possible to arr
Sep 2019 Case Study
Case Study: Washington State DOT (WSDOT) and the SR500/Thurston Way Interchange
This case study focuses on the Washington State Department of Transportation (WSDOT) project to construct a new grade-separated interchange at the intersection of Washington State Route 500 and Thurston Way, approximately one mile from Interstate 205 in the city of Vancouver. The SR 500/ Thurston Way interchange is the first design-build project in the state of Washington, and is serving as a demonstration project to evaluate the use of this contracting method.
Case Study
Creating and Measuring an Active Transportation Network in Moscow, ID
Moscow, Idaho is a small city near the University of Idaho with a footprint of under seven square miles and a population of about 25,000. Moscow residents demonstrated support for active transportation projects, and the city built some bikeways and walkways, but until recent years, the city had not been focused on building staff capacity to implement widespread multimodal projects or gathering data to determine their impacts. This case study describes the city's approach to solve this issue.
Oct 2017 Case Study
FTA Video: Using Asset Management to Prioritize Improvements
FTA’s Transit Asset Management (TAM) program rule requires agencies to develop plans to improve the condition of their systems to maintain a state of good repair and ensure safe and efficient service. FTA continues to help agencies implement asset management and performance-based planning through grants, courses, webinars, online templates and materials, and participation at conferences. FTA's newest resource is a three-minute video showcasing the San Joaquin Regional Transit District and the Southeast Pennsylvania Transit Authority (SEPTA)’s efforts to use asset management to help their agencies balance and prioritize improvements.
Sep 2018 Case Study
Kayak Public Transit Asset Management/Maintenance Plan
A new case study for tribal/small providers is now available on Kayak Public Transit, a transit service provider for the Confederated Tribes of the Umatilla Indian Reservation (CTUIR) in Oregon. Kayak Public Transit developed an internal maintenance and asset management plan in 2013, which enhanced monitoring and reporting at the agency and improved visibility over asset condition and maintenance activities.
Mar 2019 Case Study
Notable Practice: Atlanta Regional Council (ARC) Terminus Game
To engage high schoolers, Atlanta Regional Commission (ARC; Atlanta, GA) uses Terminus, a game that teaches lessons on transportation planning and was created by three graduate students. With Terminus, players are paired off and given a fictitious district within a larger metro area, economic and demographic background on the district, a budget, and a stack of cards representing options for transportation infrastructure projects for their district. Options include projects such as road repairs, highway interchanges, light rail lines, buses, or multiuse paths. The game was based on the format of the regional roundtable for the Transportation Special Purpose Local Option Sales Tax vote. Terminus received an honorable mention in the Transportation Research Board’s 2012 “Communicating with John and Jane Q Public” competition.
Oct 2012 Case Study
Notable Practice: City of Philadelphia Public Comment via Text and App
To narrow down ninety potential bike share locations, the City of Philadelphia empowered residents to provide comments via text messages or Shareabouts, a mapping application for crowdsourced information gathering (available in both English and Spanish). Approximately 10,400 surveys were submitted, providing substantial detail about how people use bike share locations and specific feedback on altering locations. Text message integration was made possible by Textizen, and all information collected fed back into the same Shareabouts map.
Case Study
Notable Practice: City of Seattle Community Visioning Murals
Through a City of Seattle Neighborhood Matching Fund, Columbia City residents contracted with artists from the Southeast Seattle Arts Council to paint the communities’ dreams on the plywood covering boarded-up storefronts. The murals depicted the windows of an ice cream parlor, a toy store, a dance studio, a bookshop, and a hat shop. The murals looked so realistic that passing motorists sometimes stopped to shop. They captured the imagination of a developer and several business owners. All of the murals had to be removed within a year because new businesses wanted to relocate to the buildings.
Aug 2012 Case Study
Notable Practice: Kentucky Transportation Cabinet Public Involvement Toolbox
The Kentucky Transportation Cabinet considers public involvement to be an essential feature in project development. A toolbox of processes, checklists, and resources has been developed as an ongoing resource for highway design project managers. The toolbox gives the project manager tools to develop an effective public involvement plan for future highway design projects.
Case Study
Notable Practice: Lawrence Douglas County MPO Town Hall and Mobile Community Classroom
The Lawrence Douglas County MPO (Lawrence, KS) took advantage of the Lawrence Pedestrian Coalition’s Safe Routes for All town hall in March 2015 to survey participants about pedestrian priorities in the community for the development of the Regional Pedestrian Plan. The Safe Routes for All town hall included a presentation by Robert Ping, a national expert from Walkable and Livable Communities Institute, and a panel of regional experts working to improve bicycle and pedestrian infrastructure in their communities. Before the event, MPO staff and organizing team partners engaged the community with the help of the University of Kansas (KU) Mobile Collaboratory (MoCOLAB), a repurposed 1972 31’ Airstream Land Yacht that was conceived and designed to be KU’s “community classroom on wheels.” Passersby are drawn into the Airstream because of its unique charm and sleek finishes. As a result, members of the community who might not typically be engaged were able to learn about the MPO’s work and participate in the public engagement process by talking with staff and taking the MPO’s survey. The MoCOLAB is available as a Community and University resource for civic engagement.
Case Study
Notable Practice: North Carolina DOT (NCDOT) Public Participation Best Practices Document
NCDOT uses the document Best Practices and Tools for Public Participation in Comprehensive Transportation Planning and Project Development. The document highlights the use of the following public participation techniques: library partnerships, youth education programs, games, model organizations, activity books, interactive analysis tools, Public Participation GIS (PPGIS), visualization, really simply syndication (RSS), social networking, video sharing, and online collaboration. NCDOT achieves real time feedback at public meetings via audio casts.
Case Study
Notable Practice: Place It! Process
Place It! is a design and participation-based urban planning practice founded by urban planner James Rojas that uses model-building workshops and on-site interactive models to help engage the public in the planning and design process. Place It! utilizes innovative methods to engage participants in Visioning Workshops, allowing participants to build small-scale models of their urban spaces using quirky objects. Through the PLACE IT! process, participants are able to learn about the role of planning and design in shaping how we live and translate their dreams and ideas into physical forms and models. From these physical results and their accompanying stories, the public can generate plans, drawings, and policy recommendations for municipalities, NGOs, and elected officials.
Aug 2019 Case Study
Notable Practice: Polk Transportation Planning Organization Infographics
Polk Transportation Planning Organization (TPO) (Bartow, FL) uses interactive mapping and social media to significantly improve public engagement in its transportation planning. Polk TPO has managed to combine computer technology with project summaries to deliver notable community engagement. Through this software, the TPO produces infographics, which are essentially colorful brochures that provide salient but complicated data in step-by-step format, giving the public basic information as well as the choice to learn more by linking to the main document or contacting the TPO. The TPO has used these public involvement tools in a number of areas, most notably the LRTP, LEP, Transit and its Aging in Place programs. The TPO utilized the software to develop its Momentum 2040 LRTP. It is also being used for a program called Livable Polk, which is a biannual award program that seeks to honor projects from both the private and public sectors that embody innovative planning principles.
Jan 2019 Case Study
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